Municipal Issue Tracking Software
Open Source Infrastructure Management for Cities and Counties
Citizens report road damage, street lighting outages, green space issues, and illegal waste. Mark-a-Spot routes each report to the right department, tracks SLA compliance, and delivers analytics that inform urban planning decisions.
From Inbox Chaos to Structured Workflows
Most municipalities still manage citizen reports through disconnected channels. The result: lost requests, frustrated citizens, and no data to improve services.
Scattered Channels
Citizens report via phone, email, social media, and walk-ins. Issues get lost between inboxes and spreadsheets.
No Tracking or Transparency
Neither staff nor citizens can see what happened to a report. Duplicate submissions pile up, trust erodes.
Manual Sorting and Routing
Every report must be read, categorized, and forwarded by hand. Staff spend hours on triage instead of resolution.
No Data for Planning
Without structured data, cities cannot identify patterns, allocate budgets, or measure service quality over time.
Everything You Need to Track Municipal Issues
From citizen submission to resolution and analytics. One platform for the entire workflow.
Map-Based Reporting
Citizens place reports directly on an interactive map. Precise geodata enables accurate routing to the right department.
Photo Upload + AI
Automatic categorization and priority scoring through AI image recognition. Less manual pre-sorting for staff.
Automated Routing
Rule-based assignment to responsible departments. Configurable escalation paths and notification triggers.
SLA Tracking
Define response and resolution targets per category. Dashboards show compliance rates and flag overdue items.
Analytics Dashboard
Heatmaps, time series, category breakdowns, and exports. Data-driven insights for urban planning decisions.
Open311 API
Native Open311 GeoReport v2 for integration with existing municipal systems, GIS platforms, and third-party apps.
Multi-Tenant / County
Multiple municipalities under one roof. Shared taxonomies, unified reporting, cost-efficient infrastructure.
Field Service
Assignment and on-site processing via mobile app. Contractors and maintenance crews update status in real time.
Crisis Mode
One-click activation for emergencies. Simplified categories, damage reporting, volunteer coordination. Learn more
What Citizens Report
Real-world infrastructure issues that municipalities handle every day
Why Mark-a-Spot
Open source, self-hosted, standards-based. Compare with FixMyStreet or looking for 311 compliance?
| Advantage | What it means for you |
|---|---|
| Open Source (GPL) | No vendor lock-in. Inspect, modify, and extend every line of code. |
| Self-Hosted Option | Full data sovereignty. Deploy on your own servers or in your data center. |
| Open311 API | Industry-standard integration with GIS, CRM, and third-party citizen apps. |
| AI Categorization | Photos are analyzed automatically. Reports get the right category without manual triage. |
| AI Duplicate Detection | Semantic matching reduces redundant reports. Staff focus on unique issues. |
| Crisis Mode | Switch to emergency reporting with one click. CAP-standard export for coordination. |
| County Solution | One platform for multiple municipalities. Shared costs, unified analytics. |
| WCAG 2.1 AA | Accessible to all citizens, including screen reader users and keyboard navigation. |
Try It Yourself
See Mark-a-Spot in action with a live production installation used by the City of Bonn.
View Live ExampleNeed a Quote?
Contact us for a tailored demo, pricing, and deployment options for your municipality.
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