Open311 GeoReport v2: More Efficiency for Citizen Services

What is Open311 GeoReport?

Open311 GeoReport v2 offers a range of benefits for administrations:

Efficiency Gains

Citizen reports are received in an automated and structured manner. This saves time and resources that can be used for other tasks.

Improved Citizen Communication

Citizens can report their issues simply and easily. This promotes satisfaction and trust in the administration.

Data Quality

Open311 GeoReport v2 uses a standardized format for citizen reports. This facilitates data analysis and improvement of urban infrastructure.

How Does Open311 GeoReport v2 Work?

Citizens can easily report issues through Mark-a-Spot or a separate app. The data is collected in a structured format and forwarded to specialized systems. Here is an example of a Service Request:

{
  "service_request_id": "428-2023",
  "title": "#428-2023 Defective light",
  "description": "The only street light on this road has been out for weeks.",
  "lat": 50.878715889631,
  "long": 6.9638340186612,
  "address_string": "50997 Cologne, Im Schwalbental 4",
  "service_name": "Defective light",
  "status": "closed"
}

Benefits for Administrations

Administrations can process reports in an automated and structured way. Cities like Duisburg, which already use Mark-a-Spot with Open311 GeoReport v2, report significant improvements in administrative efficiency and citizen satisfaction. The integration with existing systems like SAP CRM demonstrates the flexibility of this technology.