311 Request Management Software
Open Source 311 System with AI-Powered Categorization
Mark-a-Spot is professional 311 request management software for cities and municipalities. Process service requests faster, automate workflows, increase citizen satisfaction.
311 Features for Efficient Request Management
Our 311 system provides all features municipalities need for efficient service request management
Map-Based Reporting
Place reports directly on the map – precise geodata for accurate assignment and faster processing.
Photo Upload & AI Analysis
Automatic categorization and prioritization via AI image recognition – less manual pre-sorting.
Mobile 311 App
Progressive Web App available on all devices – no app store required.
Workflow Management
Automatic, rule-based routing to responsible departments. Transparent status with notifications.
Analytics & Reports
Dashboards and reports for administration and management – including export capabilities.
Open311 API
Full Open311 GeoReport v2 compliance for integration with existing city systems.
Start Your 311 Request Management System Today
Cities worldwide rely on Mark-a-Spot for their 311 systems. Try it free with no commitment.
Frequently Asked Questions about 311 Systems
What is a 311 system?
A 311 system is a digital platform that allows citizens to report non-emergency issues (potholes, broken streetlights, graffiti, etc.) directly to city government. Mark-a-Spot is professional open-source 311 software for municipalities.
What is Open311?
Open311 is an open standard for civic issue tracking. It enables interoperability between different 311 systems and third-party applications. Mark-a-Spot fully supports the Open311 GeoReport v2 specification.
How much does a 311 system cost?
Mark-a-Spot is open source and free to use. You only need hosting (from $50/month) or can run it on your own servers. We optionally offer support, customization, and hosting as a service.
Can Mark-a-Spot integrate with existing systems?
Yes, Mark-a-Spot provides a comprehensive REST API and supports the Open311 standard for integration with work order systems, CRM platforms, and other municipal software.